Privacy Policy

1. Who We Are

This Website is operated by SF Electrical Appliance Co., Ltd. (“SF Fan”, “we”, “us” or “our”).

We manufacture and supply electric fan products and provide OEM/ODM, customization and export-related services to customers in different markets.

For questions concerning personal information or this Privacy Policy, you can contact us at [email protected].

2. Information We Collect

Information You Provide

When you submit an inquiry, request a quotation, contact us or otherwise communicate with us, we may collect information such as:

• Your name
• Business email address
• Company name
• Phone or WhatsApp number
• Country or market
• Your business type
• Product categories you are interested in
• Order quantity and purchasing requirements
• OEM/ODM or product customization requirements
• Messages, inquiry details and attachments you send to us

Technical Information

When you visit the Website, certain technical information may be collected automatically by our hosting, security, analytics or website technology providers.

This information may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Approximate geographic region
• Pages visited
• Referral source
• Date and time of visits
• Website interaction and performance information

3. How We Collect Information

We may receive information through:

• Website inquiry and quotation forms
• Email communications
• Phone calls
• WhatsApp or other messaging services
• Trade show or business communications
• Website cookies and similar technologies
• Website hosting, security and analytics systems

If you contact us through an external service such as WhatsApp, that platform may separately process information according to its own privacy policy.

4. How We Use Your Information

We may use information to:

• Respond to inquiries and quotation requests
• Recommend suitable electric fan products
• Prepare quotations and commercial proposals
• Discuss product specifications and OEM/ODM projects
• Arrange samples
• Process and manage customer orders
• Communicate regarding production and shipment
• Provide after-sales and warranty support
• Maintain business and customer records
• Improve our Website and user experience
• Measure Website performance
• Protect the Website against fraud, spam and security threats
• Comply with applicable legal, tax or regulatory obligations

5. Legal Basis for Processing

Where applicable data protection laws require a legal basis, we may process personal information based on one or more of the following:

• Pre-contractual steps or performance of a contract — for example, responding to a quotation request or managing an order.
• Legitimate business interests — such as responding to B2B inquiries, maintaining customer relationships, improving our Website and protecting our systems.
• Consent — where consent is required for particular cookies, communications or other processing activities.
• Legal obligations — where information must be retained or processed to comply with applicable laws and regulations.

6. Cookies, Analytics and Website Technologies

Our Website may use cookies and similar technologies to support core website functionality, security, performance measurement and analytics.

We may also use tag-management technology, such as Google Tag Manager, to manage Website measurement or analytics tools. Individual technologies deployed through a tag manager may use cookies depending on the Website configuration.

Depending on your location and applicable law, non-essential cookies may require your consent.

You can also control or delete cookies using your browser settings. Blocking certain cookies may affect some Website functionality.

7. How We Share Information

We do not sell personal information to advertisers.

We may share information with service providers where reasonably necessary to operate our business and Website, including:

• Website hosting providers
• Website security providers
• Form-processing providers
• Email and communication providers
• Analytics and website-performance providers
• IT and technical service providers
• Shipping, logistics or business service providers when relevant to an order
• Professional advisers where necessary

We may also disclose information where required by law, court order, regulatory authority or other lawful process.

In connection with a business reorganization, merger, acquisition or transfer of assets, relevant information may be transferred as permitted by applicable law.

8. International Data Transfers

SF Fan is located in China and works with customers around the world.

If you contact us from another country, your information may be transferred to and processed in China or in other locations where our technology or business service providers operate.

Where applicable law requires specific safeguards for international transfers, we will take reasonable steps to use appropriate safeguards.

9. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The appropriate retention period may depend on whether an inquiry becomes an order, whether there is an ongoing customer relationship and whether we are required to retain particular records for legal, accounting, customs, warranty or dispute resolution purposes.

Information that is no longer reasonably required may be deleted, anonymized or securely archived as appropriate.

10. Information Security

We use reasonable administrative, technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, loss or misuse.

However, no internet transmission, email system or electronic storage method can be guaranteed to be completely secure.

Please avoid submitting unnecessary sensitive personal information through general Website inquiry forms.

11. Your Privacy Rights

Depending on where you are located, applicable privacy laws may give you rights regarding your personal information.

These may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Request restriction of certain processing
• Object to certain processing
• Request data portability where applicable
• Withdraw consent where processing is based on consent
• Complain to an appropriate data protection authority

These rights are subject to the requirements, limitations and exceptions of applicable law.

To submit a privacy request, email [email protected]. We may need to verify your identity before completing certain requests.

12. Business and Marketing Communications

We may contact existing or prospective business customers about an inquiry, quotation, order or relevant product information.

Where applicable law requires consent for promotional communications, we will use such communications in accordance with those requirements.

You may ask us to stop sending promotional emails at any time by replying to the message or contacting us at [email protected].

We may still send non-promotional messages that are necessary to respond to inquiries, manage orders or provide customer support.

13. Children's Privacy

This Website is designed for business and professional users and is not intended for children.

We do not knowingly seek to collect personal information from children through this Website.

If you believe a child has submitted personal information to us, please contact us so that we can review and, where appropriate, delete the information.

14. Third-Party Websites

The Website may contain links to services or websites operated by third parties, such as WhatsApp, social media services or other external platforms.

Their privacy practices are governed by their own policies. We recommend reviewing the relevant privacy policy before submitting information to a third-party service.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our Website, technology, business practices or applicable legal requirements.

When the policy is updated, the revised version will be published on this page and the “Last updated” date will be changed.

16. Contact Us

For privacy questions or requests relating to your personal information, please contact: